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      1. Support center
      2. Pick-up and Delivery
      3. Pick-up
      • Product Information
        • General
        • Frames
        • Doors
        • beTV
      • LEDskin®
        • General
        • Hardware
        • Software
        • Content
        • Specifications
        • Support
      • Infills for my stand
        • Hard infills (panels/glass)
        • Textile infills
      • Assembling my stand
      • Local Service & Rental
      • Pricing, price offers and drawings
      • beCAD - web
        • Create module beCAD
        • Control module beCAD
        • Calculate module beCAD
        • Summary module beCAD
        • POP Solutions module beCAD
        • New releases in beCAD®
      • beCAD - inventor
        • Inventor set-up
        • Starting a new project
        • 2D plans
        • Adding panels
        • Rendering
        • Export your design
        • Tips & tricks: ideal and structured ways of working
      • Carbon footprint calculator
      • My Orders
      • Pick-up and Delivery
        • Pick-up
        • Delivery
      • Payment and Invoicing
        • Invoice
        • Returning goods
        • Payment reminder
      • Marketing
        • Logo & brand
        • Photo & video
        • bePartner network
        • beMaster network
        • Brochures
        • Press
      • ClimatePartner certified frame

      Pick-up and Delivery

      Pick-up

      • What are the opening times of the warehouse? Till what time can we pick up?
      • What pick-up address do we come to?
      • What is the size and weight of my order?
      • I will organise my own transport; can beMatrix inform me when my order has been picked up?

      Delivery

      • Can beMatrix also arrange transport?
      • Can beMatrix deliver at a trade fair?
      • I need my stand to be delivered outside of the EU.
      • When will my order be delivered?
      • Can I have the delivery driver’s telephone number?
      • I received damaged goods, how do I proceed?
      • My delivery is incomplete, parts are missing. What now?
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