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Payment and Invoicing

Payment and Invoicing

Invoice

What are the payment terms?

How can I pay my invoice?

I need to pay a down payment, but I don’t have an invoice. What should I do?

Can I pay via credit card?

Can I pay in a different currency other than EURO?

My invoice is incorrect. What now?

What if I've made an incorrect payment?

Can I request a copy of an invoice?

Can an invoice be changed to a different firm?

Why is the delivery address required information?

What is a credit limit? How can I extend that limit?

Why do I receive an invoice (outstanding amount) even though I already paid?

In case I am due a credit note, will the balance be transferred onto my account or will this be taken off my next invoice?

Can I request an overview of all invoices/credit notes/payments?

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Returning goods

What is the procedure for returning goods?

When will I be reimbursed?

Payment reminder

I received a reminder to pay my outstanding balance. What now?

I received a letter from your lawyer. What now?