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Support Center

Pick-up and Delivery

Pick-up and Delivery

Pick-up

What are the opening times of the warehouse? Till what time can we pick up?

What pick-up address do we come to?

What is the size and weight of my order?

I will organise my own transport; can beMatrix inform me when my order has been picked up?

Delivery

Can beMatrix also arrange transport?

Can beMatrix deliver at a trade fair?

I need my stand to be delivered outside of the EU.

When will my order be delivered?

Can I have the delivery driver’s telephone number?

I received damaged goods, how do I proceed?

My delivery is incomplete, parts are missing. What now?

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